Frequently Asked Questions

Find answers by clicking the categories below or contact your dealer for additional information.

Contact your dealer for help finding parts and understanding how the catalog works.

What if I can't find a part?

This website is currently in the pilot phase and only a limited number of parts are available for sale online. If you do not find the part you are looking for please contact your selected dealer.

What if I don't know the vehicle's model year?

Please contact your dealer for assistance in locating your vehicle's model year or browse the catalog without entering. The best way to ensure correct purchase of parts for your vehicle is by entering the VIN in the shopping cart. Your dealer will check the part you ordered against the VIN provided during checkout to ensure you have ordered the correct part.

What is a VIN?

Your VIN, or Vehicle Identification Number, is a series of 17 alphanumeric characters that uniquely identifies your vehicle. The characters themselves record specific information regarding the vehicle manufacturer, place of assembly and other pertinent vehicle information.

Where can I find my VIN?

This number is found on a white sticker on the driver's front door or on the frame inside the door. It is also located on the metal tag affixed to the driver's side of the dashboard, closest to the windshield. It is viewable through the windshield. The tag is visible from the outside of the vehicle. The VIN can also be found in your vehicle documentation (e.g., registration, title, insurance policy, lease or promissory note).

What if I don't know the VIN?

You can search for the parts you need by entering the year, make and model of the vehicle. However, these search results are not as reliable as a VIN search. If you plan to place an order on the site, we strongly recommend you find provide the vehicle's VIN during checkout for your dealer to confirm part fitment.

What if I have technical questions about a part? I.e. How do I install or fit this part to my vehicle?

For fitment or installation instructions and assistance please contact your dealer directly.

How do I know if a part is in stock?

Once you select a preferred dealer to shop with, you will be able to see if they have a part in stock. If not, they can typically get it to you within a few days at no additional charge. This information is available on the catalog search results page under the "Availability" column.

What if a part isn't in stock?

If your preferred dealer does not have a part in stock, they can typically get it to you within a few days at no additional charge. Your business is important to us and we strive to quickly deliver the parts you order from us.

What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you've encountered any difficulties using our website or have any suggestions for improvement, we are very interested. Please click "Contact Us" at the top of your screen and email our webmaster under the heading "For feedback related to this website".

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

Does Fordparts.com include all parts for Ford Motor Company Vehicles?

Not yet, the website is currently in the pilot phase. Additional parts and model years will be added once the full website is launched. Please contact your Preferred Dealer who has the complete catalog.

Search your past orders, find information on our return policy, and what to do about order issues.

How do I find Order Status or Tracking information?

As orders are fulfilled you can find updated order status, tracking and delivery information on your order history. If your tracking information indicates that a delivery has been made, but you have not received the part or a shipment has been lost, please contact your dealer directly.

What do I do if I need to return a part?

You can find instructions and conditions for returning a part in the FordParts.com return policy. Or, you can contact your selling dealer directly.

What do I do if my part was damaged?

Please refer to the FordParts.com return policy. Or contact your selling dealer directly.

What do I do if I got the wrong part?

Please refer to the FordParts.com return policy. Or contact your selling dealer directly.

How do I cancel an order?

Registered customers can cancel orders for up to four hours after placement online, by clicking the cancel button in My Orders. After four hours, orders have reached the dealers fulfillment queue. Please contact your dealer directly to cancel or edit an order after this time. Orders cannot be cancelled after an order has already been shipped. To return a part after shipment please follow the instructions in the FordParts.com return policy or contact your dealer directly for more information.

What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you've encountered any difficulties using our website or have any suggestions for improvement, we are very interested. Please click "Contact Us" at the top of your screen and email our webmaster under the heading "For feedback related to this website".

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

Change shipping and contact information to ease communication between yourself and dealers.

How can I change my password? I forgot my password and need help logging in.

Passwords can be updated in My Profile section. If you've forgotten your password please use Forgot Password to reset your password. If you are locked out of your account please wait 15 minutes and try again.

Do I need to register?

You do not need to register to purchase parts from this website. However, registering can help you order parts faster by allowing you to enter your shipping and billing information just once, instead of every time you order. You will also be able to opt in to receive via email special promotional offers that are only available to registered customers. Registered users can view order history and cancel orders.

Why do you need my business type?

Entering this information lets us offer you promotions and email communications that are customized to your business needs. Your business type does not affect the pricing offered by individual dealers.

What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you've encountered any difficulties using our website or have any suggestions for improvement, we are very interested. Please click "Contact Us" at the top of your screen and email our webmaster under the heading "For feedback related to this website".

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

How do I know if a part is counterfeit?

Unfortunately, our high quality breeds a lot of imitation. Every Ford Part is stamped with the Blue Oval or Motorcraft® brand so that you know it's authentic. If a part you received does not have one of those stamps, then it's not a Ford Part.

What do I do if I suspect I have a counterfeit part?

fake Ford Part – one in Ford Parts or Motorcraft® packaging that is not stamped with the Blue Oval or Motorcraft® brand – we'd greatly appreciate knowing about it. Information will be reviewed and handled discreetly and professionally by a trained Ford Motor Company representative. Visit Fordbrandprotection.com for more information.

What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you've encountered any difficulties using our website or have any suggestions for improvement, we are very interested. Please click "Contact Us" at the top of your screen and email our webmaster under the heading "For feedback related to this website".

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

Learn details about the shipping and ordering processes on FordParts.com.

After I place my order, will I get updates on its progress?

Yes, you will receive an email confirmation from your preferred shopping dealer, keeping you informed of your order's status. Please note: your shipping dealer may include an update/status message if your order isn't available for shipping or pickup yet.

If my parts aren't in stock, how long will it take for my shopping dealer to place my order?

In addition to their stocked inventory, your shopping dealer receives shipments regularly from stocking warehouse and can get most parts delivered to their shop in the next few business days. However, if unusual circumstances arise, such as a part being back-ordered, a delay in shipment may occur.

Why haven't I received an email confirmation of my order?

All orders are followed by an email confirmation after the four hour cancellation window has closed. If you do not receive confirmation within six hours of placing your order, please check if the email you registered with at FordParts.com is correct. If your email is correct please contact your dealer directly with further questions.

I need a part shipped overnight. Is it guaranteed?

Unfortunately, your shopping dealer may not always have the parts you need in stock. If you need a part shipped overnight, please call your shipping dealer's parts department directly to check if the part is in-stock and ready to be shipped.

How long does it take from placing my order to shipping my order?

If an item is in stock, the shipping time depends on which shipping option you've chosen and how many items are in your complete order. If all of your parts are in stock, your shopping dealer will ship your order generally one to two business days after receiving your order. In certain circumstances, your shopping dealer may need to order your parts offsite, which may require an additional time. Your shopping dealer will alert you via phone and/or email if this occurs.

I received an email confirmation that my order has shipped, but I haven't received it yet.

When your shopping dealer finalizes your order, the system automatically triggers an email, informing you that your order has shipped. However, the email may have been sent to you, but your order may be delayed because parts are in a warehouse or are back ordered. Your shopping dealer should contact you directly if there are any delays. You may also check the tracking number or contact your shopping dealer directly. If you have not found the email check your spam or junk folders for a ford domain name.

The tracking information provided indicates that the part has been delivered, but I have not received it.

If you have questions about a delivery or lost shipment please contact your dealer directly.

Shopping Cart
How do I get to my shopping cart?

You can access your shopping cart at any time by clicking the "SHOPPING CART" link at the top right of your browser page or by clicking the "View Shopping Cart" button on the catalog search results page.

A promotional code isn't working. What do I do?

If a promotion code is not working please contact your selected Dealer.

How is shipping cost calculated?

Your shipping rates are calculated using a distance vs weight vs courier flat rate. All shipping fees include fuel surcharges that might fluctuate according to the fuel price at the time. VAT is included in the final shipping price.

Why can't parts be shipped to me?

This is a pilot version of our site. In this pilot, we are only capable of shipping parts within the dealer's country. In the future, we plan to launch sites for other countries. You can contact a dealer directly to order parts. Some locations may be willing to ship to you offline.

How are taxes calculated?

Taxes on parts and shipping are calculated in line with the national VAT percentage rate.

How are parts priced?

Parts are priced by the dealer you've selected. To see pricing you must select a preferred dealer to shop with. Once a dealer is selected that dealer's pricing is displayed. For questions on pricing please contact your dealer directly.

What payment types are available?

VISA and Mastercard

I found a part cheaper than is shown on the site. Can prices be matched?

Parts are priced by the dealer you've selected. For questions on pricing or matching of a competitor's price please contact your dealer directly.

Why was my credit card charged? I was charged the wrong amount. What do I do?

Once a dealer has shipped your order you will be charged for the order. The order may still be in transit. If there are issues with your order upon arrival or you believe you were charged incorrectly, please follow the instructions on the FordParts.com return policy and contact your dealer directly for further assistance.

What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you've encountered any difficulties using our website or have any suggestions for improvement, we are very interested. Please click "Contact Us" at the top of your screen and email our webmaster under the heading "For feedback related to this website".

If you have questions or concerns related to your purchase, please contact your selling dealer directly.